For larger projects, Cratus Communities can provide a full-time dedicated resource on-site for as long as construction works are ongoing. This allows us to solve any issues and problems residents come up with as and when they arise, creatively strengthening the collaboration between developer, on-site partners and residents.
We can provide coordination in the event of a major incident and can handle crisis communications for you, with the ability to quickly and efficiently take control.
We establish ourselves as the key contact for people to turn to, saving resources for both developers and Councils by providing one central point of contact. This also makes it easy for residents to report issues and for those issues to be investigated without any needless escalation – allowing you to focus on the job in hand.
We build strong links with local media and make sure your good news stories get maximum coverage. We can produce regular newsletters in print or by email to keep the whole community updated, and can work with our in-house design team to create and maintain a new website. Managing design in-house means we can be proactive and respond immediately to changing situations.
We can improve your customer satisfaction scores and star ratings, reducing new residents’ negative comments on social media by proactively addressing issues as they arise.