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Legal

Privacy Policy

This privacy policy describes what happens to the personal information which you supply to Cratus Communications Ltd or which we collect.

Cratus reserves the right to change the terms of this privacy policy from time to time, and revised terms will be posted on our website.

Why?

Cratus is processing your data, in the UK, for the purpose of fulfilling our contractual obligations to you or with you and in order to be able to invoice for works undertaken or to pay for services rendered.

Basis:

There are six lawful grounds on which we can process data. The relevant one is:
Contractual relationship

What:

We will usually collect your name, email address and phone number and information about your organisation, including the name of your organisation and region as well as any history that is relevant and required by us to achieve the agreed objectives as set out in our fee proposal. For the purpose of billing we will require your bank details or debit/credit card details.

Sharing:

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, our sister company Rubber Duckiee or our preferred printers – V3Print).

These third parties have access to your Personal Information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

International Transfer:

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. This is because we work with trusted suppliers, for example Mailchimp and Dropbox which are US companies.

Security:

Security of your data is important to us and is maintained on password protected systems, our computers are protected by Symantec.

Retention

We will minimise your data as far as possible and keep it on file for seven years after the tax year in which the project ended in order to comply with the Statute of Limitations.

Your information will be held for marketing purposes as long as we continue to host events and produce content that we believe is relevant to your business unless you ask us to remove you from our list, in which case your name and organisation only will be held on file as not to be contacted.

Your rights:

(1) Right to be informed – you have the right to be told how your personal information will be used. This Policy is intended to provide you with a clear and transparent description of how your personal information may be used.

(2) Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we have 30 days to comply.

(3) Right of erasure – you can ask us for your personal information to be deleted from our records.

(4) Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated.

(5) Right to restrict processing – you have the right to ask for processing of your personal data to be restricted if there is disagreement about its accuracy or legitimate usage.

(6) Right to data portability – to the extent required by the General Data Protection Regulations (“GDPR”) where we are processing your personal information (i) under your consent, (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact or (iii) by automated means, you may ask us to provide it to you – or another service provider – in a machine-readable format.

Contact:

For more information please either write to us at:
Data Protection, Cratus, West Wing, 25 Lavington Street, SE1 0NZ
Or email us at [email protected]
Or call us on 0208 629 7190.

Why?

Cratus is processing your data, in the UK, on behalf of our client, for the purposes of community / political engagement, community / political consultation and / or research.

Basis:

There are six lawful grounds on which we can process data. The relevant one in this instance is:
Legitimate interest

What:

We will usually collect your name, email address and phone number and, if relevant, information about your organisation, including the name of your organisation and region as well as any history that is relevant in that it might have a bearing on the project.

Certain categories of personal information are categorised as sensitive, including health information, ethnicity and political opinions. We may collect sensitive personal data about you. We would only collect sensitive personal data if there is a clear reason for doing so; and on the basis that our processing relates to personal data which has been manifestly made public by you as the data subject.

Sharing:

We will only ever share your information with the project team and the relevant Local Planning Authority, should our processing be part of a planning application.

As a resident your data is only shared showing your street name and feedback.

As a councillor if you are responding to a consultation on a planning project we will share your name in connection to your views.

If you are providing feedback on behalf of a community group or parish council for example we will share the name of that body with the consultant team.

We may also share your data with our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you (for example, our sister company Rubber Duckiee or our preferred printers – V3Print).

These third parties have access to your Personal Information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

International Transfer:

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. This is because we work with trusted suppliers, for example Mailchimp and Dropbox which are US companies.

Security:

Security of your data is important to us and is maintained on password protected systems, our computers are protected by Symantec.

Retention

We will minimise your data as far as possible. If you are responding to a consultation on a project / application that is the first phase or one of many phases of a wider regeneration scheme, then we will keep your information on file until all phases are complete, so we can update you as to the progress of future phases as and when they come forward.

If not, your data will be kept on our system for the duration of the scheme progressing through planning and for up to one year after the signing of the S106 agreement so that if necessary we can update you with key information following any grant of planning consent.

Should we be processing your data on behalf of a client for the purposes of research we will keep it on our system for a maximum of ten years, as far as possible information will be minimised.

Your rights:

(1) Right to be informed – you have the right to be told how your personal information will be used. This Policy is intended to provide you with a clear and transparent description of how your personal information may be used.

(2) Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we have 30 days to comply.

(3) Right of erasure – you can ask us for your personal information to be deleted from our records.

(4) Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated.

(5) Right to restrict processing – you have the right to ask for processing of your personal data to be restricted if there is disagreement about its accuracy or legitimate usage.

(6) Right to data portability – to the extent required by the General Data Protection Regulations (“GDPR”) where we are processing your personal information (i) under your consent, (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact or (iii) by automated means, you may ask us to provide it to you – or another service provider – in a machine-readable format.

Contact:

For more information please either write to us at:
Data Protection, Cratus, West Wing, 25 Lavington Street, SE1 0NZ
Or email us at [email protected]
Or call us on 0208 629 7190.

Business development, marketing, recruitment

Why?

We are processing your data either because you have engaged with us about a potential job or because we believe we have content or information on events that are relevant to you.

Basis:

There are six lawful grounds on which we can process data. The relevant one is:
Legitimate interest

What:

We will usually collect your name, email address and phone number and, if relevant, information about your organisation, including the name of your organisation and region.

Certain categories of personal information are categorised as sensitive, including health information, ethnicity and political opinions. We may collect sensitive personal data about you. We will only collect sensitive personal data if there is a clear reason for doing so; and on the basis that our processing relates to personal data which has been manifestly made public by you as the data subject or you have given us your explicit consent.

Sharing:

We will only ever share your information internally.

We may also share your data with our third-party service providers, agents, subcontractors and other associated organisations for the purposes of facilitating the event we have contacted you regarding for example

These third parties have access to your Personal Information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

International Transfer:

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. This is because we work with trusted suppliers, for example Mailchimp and Dropbox which are US companies.

Security:

Security of your data is important to us and is maintained on password protected systems, our computers are protected by Symantec.

Retention

If you submit a CV to us we may, with your consent, keep it on file for up to a year in case other positions open that we believe might be of interest to you.

For the purposes of marketing we will keep your information on file for as long as we believe we have content to update you on or events to inform you about. All our marketing communication contains an opt out button and you can opt out of communication at any point.

Your rights:

(1) Right to be informed – you have the right to be told how your personal information will be used. This Policy is intended to provide you with a clear and transparent description of how your personal information may be used.

(2) Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we have 30 days to comply.

(3) Right of erasure – you can ask us for your personal information to be deleted from our records.

(4) Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated.

(5) Right to restrict processing – you have the right to ask for processing of your personal data to be restricted if there is disagreement about its accuracy or legitimate usage.

(6) Right to data portability – to the extent required by the General Data Protection Regulations (“GDPR”) where we are processing your personal information (i) under your consent, (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact or (iii) by automated means, you may ask us to provide it to you – or another service provider – in a machine-readable format.

Cookies Policy

Introduction

Our website uses cookies.

We have opted to use implied consent in regards to our cookie policy. Meaning by using our website, you consent to our use of cookies in accordance with the terms of this policy. We have chosen this method as it is the least intrusive way of complying with the ‘Cookie Law’.

You can change your cookie settings at any time. Otherwise, we’ll assume you are happy to continue using our website.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Our cookies

We use only use one session cookie on this website, the details are:

Cookie PHP session cookie
Business session cookie
Cookie name PHPSESSID
Purpose The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.

Third party cookies

When you use our website, you will be sent a third party cookie for Google Analytics, this is to analyse the use of our website.

Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

Google will store this information. To find out more about Google’s privacy policy please visit: http://www.google.com/privacypolicy.html.

The information for this cookie is:

Cookie Google Analytics
Business Analytics Provider
Cookie name __utma __utmb __utmc __utmz
Purpose __utma, __utmb, __utmc, and __utmz cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

Internet Explorer

You can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

Firefox

You can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

Chrome

You can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer. For example:

Internet Explorer

You must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

Firefox

You can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and

Chrome

You can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Again, doing this may have a negative impact on the usability of many websites.

Contact us

This website is owned and operated by Cratus Communications.

If you have any questions about our cookies or this cookies policy, please contact us:

By email

Via our contact page.

By telephone

020 3198 5790

By post

West Wing, 25 Lavington Street, London, SE1 0NZ

Copyright Notice

Ownership of copyright

We own the copyright in:

  • this website; and
  • the material on this website (including, without limitation, the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website).

Copyright licence

We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to:

  • view this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
    print pages from this website for your own personal and non-commercial use.
  • We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

Data mining

The automated and/or systematic collection of data from this website is prohibited.

Permissions

You may request permission to use the copyright materials on this website by writing to us using the information on our contact page.

Enforcement of copyright

We take the protection of our copyright very seriously.

If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by to us in writing using the details on our contact page.

Infringing material

If you become aware of any material on our website that you believe infringes your or any other person’s copyright, please report this in writing using the details on our contact page.

Terms of Use

Introduction

These terms of use govern your use of our website; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy.

Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with / you generate a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential.

You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.

You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

You must not use any other person’s user ID and password to access our website, unless you have that person’s express permission to do so.

We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.

User content

In these terms of use, “your content” means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.

You warrant and represent that your content will comply with these terms of use.

Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

Entire agreement

Subject to the first paragraph of Limitations and exclusions of liability, these terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of our website.

Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contact us

This website is owned and operated by Cratus Communications.

If you have any questions about our cookies or this cookies policy, please contact us:

By email

Via our contact page.

By telephone

020 3198 5790

By post

West Wing, 25 Lavington Street, London, SE1 0NZ

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