Who we are

Cratus is a communications and public affairs agency. You can find out more here: www.cratus.co.uk
When we refer to ‘Cratus’ we mean Cratus Communications Limited.

Cratus is part of the Advocacy Group of companies, but your information will only be used by Cratus to help support your enquiries and our relationship with you in accordance with this privacy policy.

Basis:

There are six lawful grounds on which we can process data. The relevant one is:
Contractual relationship

What kind of personal data we collect:

The kind of information we may collect and use about you will vary depending on your relationship with us. Initially we may collect your name, address, contact numbers and email address, and information about the nature of your enquiry.

We also capture information about how people use the Cratus website. This may involve placing a cookie onto your computer (or smartphone) which will automatically collect standard internet and website information, for example pages you’ve viewed and any account preferences. We may receive information about the device you are using, such as the browser or IP address. Please see our full Cookie policy below for further information.

Our website may contain links to other third-party websites. If you follow a link to any of those third-party websites, they will have their own privacy policies. Please check these policies before you submit any personal data.

What kind of personal data we collect:

• We collect personal data directly from you when you:
• visit our website and/or submit online forms
• call us, email us or contact us via social media
• complete questionnaires
• make a complaint
• enter into any transaction with us or request information in relation to entering into a transaction

We may also process your personal data where it is necessary to comply with our legal obligations or for the purposes of our legitimate interests. If we are marketing to you, we will only do so with your consent, or where otherwise permitted by law.

We have set out below the ways we may process your personal data and the legal basis for doing so:

How we will use your personal data	Legal basis
support sales and marketing and respond by email, phone, SMS, social media or post, to your requests for information about our services	Consent, performance of a contract, legitimate interest (to offer you services that may be of interest to you)
arrange a meeting or telephone call about a business enquiry	Consent, performance of a contract, legitimate interest (to offer you services that may be of interest to you)
provide updates on our services or specific services that you have expressed an interest in (direct Marketing – see below for more information)	Consent, legitimate interest (to offer you services that may be of interest to you)
liaise with other agencies or third parties (such as local authorities) as part of the delivery of your project	Performance of a contract, legitimate interest (to facilitate the initiation and completion of a project)
handle any customer service enquiries or complaints	Performance of a contract legitimate interest (to improve our services)
contact you about satisfaction surveys	Legitimate interest (to improve our services)
understand and analyse how you heard about us, your contact with us, improve our website, and adapt our marketing channels	Legitimate interests (efficient and compliant running of our business)
conduct research and development to better understand our customers’ requirements and improve our services	Legitimate interest (ensuring the long-term interests of our business are maintained)

Direct Marketing:

Where you agree (or where otherwise permitted by law), we will send you information about our services, events, or news which may be of interest to you, according to your preferred methods of communication. Even after you agree and ask us to send you information, you can always unsubscribe/withdraw your consent or change your communication preferences at any time. We will then stop sending you marketing materials. You can do this by using the ‘unsubscribe’ link at the bottom of marketing emails or by emailing us at [email protected] using ‘Contact Preferences’ in the subject line.

Retaining your personal data:

We will only keep your personal data as long as it is necessary to support our relationship with you, to meet our legal obligations and support the purposes set out above.

People who may process your personal data in support of our business:

Your personal data may be received and processed by:

• our own employees and auditors
• third party data processors who provide support services to us and who will process your personal information on our behalf. Such third parties may include cloud services providers (such as hosting and email management), other IT service providers as well as marketing companies that we use to distribute materials on our behalf
• parties that we have a legal obligation to disclose information to for example regulators and law enforcement agencies

In the event that we make changes to our group company structure, for example a re-organisation, sale or merger, we may transfer your personal data to certain parties involved in that process.

When we share your personal data with other parties, we will ensure contracts are in place that impose strict data sharing requirements.

Security – keeping your personal data safe:

We have a range of technical and organisational measures to help ensure your personal data is used responsibly and to help keep it safe and secure. We also take steps to ensure any third party that provides services to us – such as hosting personal data on servers or maintaining our website – also take steps to protect any personal data they process on our behalf.

Please don’t hesitate to contact us if you have any questions or concerns.

Your rights and choices over your personal data:

U.K. Data Protection law gives you a number of rights over your personal data such as a right to be informed and to access your information, a right to object to direct marketing and certain other processing, a right to rectify inaccurate information, and a right to erase information to name but a few. Please see below for an explanation of your rights.

Please notify us of any changes to the personal data that you have provided to us by contacting us using the details below.

You can contact us at any time by post or email:

• Marketing Manager, c/o Cratus at Fora, 180 Borough High Street, London SE1 1LB
• sending an email to [email protected] (please remember email is not a secure way of communicating personal data)

Right to know and right to access:

You can ask us if we are holding and using personal data relating to you and if we are, to ask us:

• why we’re processing your personal data
• the categories of data we process about you
• the recipients or categories of recipients of your data (and if outside the EEA the derogations or safeguards relied upon)
• how long we keep your information or the criteria we use to determine how long we need to keep it
• for a copy of the personal data we hold about you

Right to rectify:

You can ask us to rectify inaccuracies in your personal data. You can also ask us to complete personal data considered incomplete or to record a supplementary statement.

Right to restrict processing:

You have the right to ask us to ‘restrict’ (block or suppress) the processing of your personal data when:

• you dispute the accuracy of the data (while we verify matters)
• the processing is unlawful, and you object to the erasure of the data and request that we restrict processing instead
• we no longer need the data, but you require it to establish, exercise or defend a legal claim
• we process your personal data for our legitimate business interests but you object and while we verify the grounds for continued processing

Right to data portability:

You have the right to receive personal data you provide to us, in a ‘commonly used machine-readable format’ when:

• processing is based on your consent or for the performance of a contract, and the information is processed solely by automated means

Right to object:

Based on your particular situation, you can object to the processing of your personal data, that is:

• based on our legitimate business interests (including profiling)
• done for research and statistical purposes

You also have the right to object to the use of your personal data for direct marketing purposes (including profiling).

Right to withdraw consent:

When we rely on your consent to process your personal data – such as for marketing communications – you have the right to withdraw your consent at any time. We’ll always strive to make it easy for you to withdraw consent, and if you find this isn’t the case, then just email us using the information below, and we’ll aim to resolve your concerns as quickly as possible.

Right to lodge a complaint with the UK regulator:

UK data protection and privacy law is overseen by the Office of the Information Commissioner (the ‘ICO’). If you are dissatisfied with how we handle your personal data under UK data protection law, or how we respond to your rights, you can lodge a complaint with the ICO. See www.ico.org.uk for more information.

We would ask that you give us the opportunity to resolve your complaint before contacting the ICO.

Our complaints procedure is available by emailing: [email protected]

Contact us:

You can contact us at any time about how we use your personal data or to exercise any of your rights set out above.

You can contact us by post or email us:

• Marketing Manager, c/o Cratus at Fora, 180 Borough High Street, London SE1 1LB
• [email protected] (please remember email is not a secure way of communicating personal data)

Our website uses cookies.We have opted to use implied consent in regards to our cookie policy. Meaning by using our website, you consent to our use of cookies in accordance with the terms of this policy. We have chosen this method as it is the least intrusive way of complying with the ‘Cookie Law’.

You can change your cookie settings at any time. Otherwise, we’ll assume you are happy to continue using our website.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use only use one session cookie on this website, the details are:

Cookie	PHP session cookie
Business	session cookie
Cookie name	PHPSESSID
Purpose	The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.

When you use our website, you will be sent a third party cookie for Google Analytics, this is to analyse the use of our website.Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

Google will store this information. To find out more about Google’s privacy policy please visit: http://www.google.com/privacypolicy.html.

The information for this cookie is:

Cookie	Google Analytics
Business	Analytics Provider
Cookie name	__utma	__utmb	__utmc	__utmz
Purpose	__utma, __utmb, __utmc, and __utmz cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

Internet Explorer

You can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

Firefox

You can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

Chrome

You can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer. For example:

Internet Explorer

You must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

Firefox

You can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and

Chrome

You can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Again, doing this may have a negative impact on the usability of many websites.

Contact us

This website is owned and operated by Cratus Communications.

If you have any questions about our cookies or this cookies policy, please contact us:

By Email

Via our contact page.

By Telephone

020 3198 5790

By Post

West Wing, 25 Lavington Street, London, SE1 0NZ

Ownership of copyright

We own the copyright in:

• this website; and
• the material on this website (including, without limitation, the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website).

Copyright licence

We own the copyright in:

We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to:

• view this website and the material on this website on a computer or mobile device via a web browser;
• copy and store this website and the material on this website in your web browser cache memory; and
  print pages from this website for your own personal and non-commercial use.
• We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

The automated and/or systematic collection of data from this website is prohibited.

You may request permission to use the copyright materials on this website by writing to us using the information on our contact page.

We take the protection of our copyright very seriously.If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by to us in writing using the details on our contact page.

If you become aware of any material on our website that you believe infringes your or any other person’s copyright, please report this in writing using the details on our contact page.